I have another piece of the puzzle, though I don't know where it fits.

I have a client with 4 Adagio modules (GL/AP/AR/IN), all of which have the most recent 2023 or 2024 service packs. They have one Windows 7 and one Window 10 computer. Both are due to be upgraded soon.

Both users can successfully print Crystal reports to their large Canon printer (model iR-ADV C3725i).

They are using a mismatched printer driver ("Canon iR-ADV C3325/3330 UFR II"). My suspicion is that driver matched their previous Canon and when it was replaced, the drivers were not updated.

So why can these users print successfully? Is it because they are using an (apparently) older driver? Is there something in more recent Canon and Kyocera print drivers that conflicts with the way Adagio calls Crystal Reports? If we're lucky maybe it's something that can be configured on the driver.

Let's document the Canon/Kyocera drivers that work and don't work. Include the operating system. Maybe we can spot a pattern.