Hello Sen:

What is the status on solving this problem with SHARP printers? This thread started in March 2021 (29 months ago) and SHARP printers were identified as the problem in July 2022 (13 months). The SHARP printer line is almost exclusively large expensive multifunction devices (copy, print, email, collate) so they won't be replaced just because Adagio doesn't work with them. And as Warren has pointed out, Kyocera’s seem to have to same problem and it could extend to other printer brands one day.

In researching this issue online I didn’t find any references to this being a Crystal Reports problem so it’s an Adagio problem that can only be solved by analyzing and testing. I don't suggest that Terry or Cornelia or Chris should be diverted from their work, but maybe the development team in Chennai could invest time in diagnosing the cause. Once the cause is understood, an appropriate solution can be found.