Support: I'm sorry, the problem is not deep within Crystal.

If the report is Previewed using a different printer driver, then it can be printed from the Preview screen to a Sharp/Kyocera printer. That's printing from Crystal Reports directly to the printers.

Furthermore, if you Google for "Crystal Reports Sharp printers", the only results are a small handful of matches over the past 15 years and none of them correspond to what we are seeing. If this is an inherent problem in Crystal Reports, wouldn't there be more hits? And if there were, don't you think that SAP would have solved any problem working with major printer manufacturers like Sharp and Kyocera?

This is reminiscent of the Windows 10/11 situation 12 months ago where Support said (repeatedly) that it was a Microsoft problem. Then one day in January Bob Wisener took a look at the issue and 30 minutes and a cup of coffee later, he had diagnosed the problem and found a solution.

Do any of the developers at Softrak even have a Sharp or Kyocera printer? Since Sharp printers are usually multifunction copiers/printers costing thousands of dollars, I'll go out on a limb and say "No".

Update:
Terry has assured me (via email) that a lot of testing has been done without success. Those doing the testing have been people I trust and respect (Cornelia, Chris). Now that I know who wrote the post this morning and who has been doing the testing, I realize that I oversimplified the situation. I trust that the best people are on the case and they can find the solution if they are given the required resources.