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General Inquiries Forum
Jump to new posts Re: Adagio Cloud by Steve Schwartz @ 05/14/26 06:42 PM

Hi Lori I don’t think you’ll find a single Adagio consultant, of which I am one, that would recommend Adagio Cloud. It’s just awful. I second Brian’s advice. Steve
General Inquiries Forum
Jump to new posts Re: Adagio Cloud by Brian Stief @ 05/14/26 02:37 PM

Hi Lori, Softrak has a software solution called Adagio Cloud. However, as a member of a team of Adagio Expert Integrators and I mean serious experts, we are not fans of Adagio Cloud. We feel so strongly about this opinion, we will not recommend Ad
Technical Support
Jump to new posts Re: Technical Support by Brian Stief @ 05/14/26 02:01 PM

Hi Lori, We'll help with your issue. I'm sorry that I have not been monitoring the forum. And sorry you have not had a response from John. Another dealer called us moments ago to see if we would help, and of course. YES. I just called your Commu
Technical Support
Jump to new posts Re: Technical Support by Douglas Dickie @ 05/14/26 12:28 PM

Lori If your Adagio Dealer isn't being helpful, then there are several other Adagio Dealers in your area. Copy/paste the following URL into your Browser to find them https://portal.softrak.com/resources/resellers.php I'm on the West Coast so the ti
Technical Support
Jump to new posts Re: Technical Support by Lori @ 05/14/26 11:25 AM

Thank you
Technical Support
Jump to new posts Re: Technical Support by Lori @ 05/14/26 11:20 AM

We need someone to look at our files to ensure that we can move forward and we have the correct information in our data set. We took the GLGLOB file from the server and made copy, then we took the file from the server and restored a previous version
Technical Support
Jump to new posts Re: Technical Support by Lori @ 05/14/26 11:09 AM

We have several times and we have also asked for a phone call and we have not received one. He looped in Terry from Softrak who suggested to John that he reach out to a Chris McDonell (not sure where from), which our IT Manager replied as follows: G
Technical Support
Jump to new posts Re: Technical Support by Bruce Gardner @ 05/14/26 11:09 AM

Lori: I've sent an email to John Hancock pointing him to your posting.
Technical Support
Jump to new posts Re: Technical Support by Softrak Support @ 05/14/26 10:59 AM

Hello Lori, Support is provided by your Adagio Consultant. I suggest that you contact: John W Hancock.
General Inquiries Forum
Jump to new posts Adagio Cloud by Lori @ 05/14/26 09:51 AM

Is there actually an Adagio Cloud Software that can be used so we no longer have to use the legacy on premise version?
Technical Support
Jump to new posts Technical Support by Lori @ 05/14/26 09:50 AM

We seem to have a problem with contacting technical support and require assistance. Does anyone know of a support person that actually will answer a call or call you back?
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