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Technical Support
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Tech Support had me verify the Permissions. i also spoke with Steve and he suggested that the issue would be either permissions or the anti-virus software. Turns out that Steve was correct. Their anti-virus software, “Sentinel One”, was disallowing
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Technical Support
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Hello Rebecca, Yes, you can accomplish this in Adagio Invoices with items that are setup to be Subtotals. They should use a different Style code than the items that are set up to be Details. In data entry, you would insert the Subtotal Item after t
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Technical Support
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A client would like to send out a monthly invoice (in Adagio Invoices) where the amount includes an admin fee but they don't want that fee displayed on the invoice. Is there a way to set up an item to apply to different accounts? Is there a way to
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General Inquiries Forum
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Hello Braedon, Compatibility was updated in July 2025: Windows 2025 Server Compatibility Adagio modules with a release date in 2018 or higher are compatible with, install and function without problem on Server 2025 running from Windows 8,10 and 11
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Technical Support
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Hi Sam As Dan has advised me successfully, run ChkSys and say yes to delete old files if asked. Steve
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Technical Support
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Hello Sam, I can only suggest that you contact IT to ensure that you have the rights that you believe you have.
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Technical Support
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Existing client, now has a Win 11 Pro computer (i9 Intel processor with 32 GB RAM). Adagio is installed on a server, and we are running WKSETUP for the new Win 11 computer. We are installing current versions of Adagio - G/L 9.3B(231109). We run the
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Technical Support
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Hi JeanB, Does the error occur for (ALL) customers or a specific Customer (check name only letters and numbers no characters) ? If you open (AR) Sample Data and attempt the same report does it work or not ? ?:\Softrak\Receivables\SAMDATA If l
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Technical Support
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Thanks. I'll have our tech person do the installs next week and see if that fixes the issue. There was no Modified Reports folder so that's not causing the problem.
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Technical Support
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Hello Jean, That is good information. You still need to install the current Service Packs. You should also check for a ModifiedReports folder in the Receivables program folder and remove it.
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Technical Support
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Okay thanks
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Technical Support
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You need to contact your Adagio Consultant. Steve
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Technical Support
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I can access everything (GL, AP, AR) and run every report using this dataset... except for the Customer Transactions report.
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Technical Support
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Hello Jean, You should contact your Adagio Consultant. You do not have the latest Service Packs and you have not answered my question: Can you access Ledger data using the current version of Ledger for this dataset?
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Technical Support
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We're using A/R 9.3B(230215) and GL 9.3B(230518). We use the same versions for both databases and one data set works fine but the other gives the error. The error only pops up when trying to run the Customer Transactions report.
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Technical Support
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Hello Jean, You haven't given any version information. Receivables should be 9.3B (250324) Service Pack and Ledger should be 9.3B (231109) Service Pack. Can you access Ledger data using the current version of Ledger for this dataset?
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Technical Support
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I'm trying to run a Customer Transactions report in AR but when I click on the report name in the dropdown the following error message pops up: Unable to open data file GL fiscal years @L90AFYE, (1213) When I click on the OK button I get this error
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