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Technical Support
Adagio & Telpay Online by Douglas Dickie @ 08/13/25 10:32 AM

If you switching from TelPay for Business to TelPay Online then remove the "Startup program" from your EFT Provider setup. You could also change the "Payment Folder" location so that you didn't have to drill down so many layers t
General Inquiries Forum
Re: View Period 14 by Softrak Support @ 08/12/25 07:16 AM

Hello Hugh, No, this is not available from View Transactions. It is available in Reports that Include YE Adjustments: Trial Balance or Detail Listing.
Technical Support
Re: Cloud servers down due to AWS operational issue. by Softrak Support @ 08/12/25 05:28 AM

Dear All, AWS has resolved the earlier operational issue in the CA-CENTRAL-1 region that was affecting EC2 instances, EBS volumes, and related services in Availability Zone cac1-az1. All impacted services are now fully operational. Connectivity and
Technical Support
Cloud servers down due to AWS operational issue. by Softrak Support @ 08/12/25 03:59 AM

Dear All, Please be advised that Amazon Web Services (AWS) is currently experiencing an operational issue affecting Amazon Elastic Compute Cloud (EC2) in the Canada-Central (CA-CENTRAL-1) region. As of Aug 12, 3:23 AM PDT, AWS has confirmed connectiv
General Inquiries Forum
Re: View Period 14 by Hugh @ 08/11/25 01:43 PM

Oh, I see what you're saying. Yes, I guess I can see the period 14 transactions that way but they are not reflected in the balance shown at the bottom of the page. I wanted to know if there was a way to see the balance for period 14.
General Inquiries Forum
Re: View Period 14 by Softrak Support @ 08/11/25 08:33 AM

Hello Hugh, Yes, don't limit View Account Transactions to a single period.
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