Hi Dan,

R&D requested a screen shot of one Report screen where printing to the Sharp printer would fail. Specifically to see the printer name, but if you could also provide any other details about the printer driver, that would be helpful.

In some recent upgrades/releases, we edited every report in the application to save AdagioV3PDF as the default printer on the RPT files, to try and ensure that on the initial load of the Crystal report, the printer driver exists on the client's workstation. Even if in the end that printer is not used for printing. I presume that the Adagiov3PDF driver is installed on this client's workstation successfully.

It's hard when only one program exhibits this issue.