Hello Andrew and all,
I understand all of that and it's a great feature in AR, no question. Absolutely agreed.

HOWEVER, that's not exactly the point. My client uses scans and then sends emails based upon these scans, updating the notes with "email sent" or "letter written" -- he not only sees great value in this functionality, but depends upon it. An AR statement run will not update notes in Sales CQ or fulfill the requirements he has for collections -- which Sales CQ does (almost).

So, basically I'll have to tell him that the feature will not work for now. (I don't think I'll tell him that this bug has been a known issue for 7 years, that will not win either of us any popularity points here.)

Sigh.

In any case, thank you for the additional information. I do appreciate the replies. I also understand that you cannot give me an exact release date, I've been at this long enough to know that. But, it looks like you are targeting for Q1 2017 and that is helpful information.

Regards,
Carol