Thanks for the reply.

No, he is using Sales CQ for collections -- only customers are being scanned. His scan is to pick customers that are over 30 days, over 60, etc. The emails differ based upon how far overdue they are. I don't believe that they even use prospects, but I will confirm.

Do you have a ETA for release? I understand that this could change, I know how that works. As you can imagine, he is pretty unhappy because this screw up made them look pretty bad to newer customers who though they were trying to scam them. I need to give my client something.