Hi Carol,

The report we had was from 7 years ago and had to do with emailing both Customers and Prospects simultaneously. At the time, we were told that the workaround was to email customers and prospects in 2 separate processes, not together. If your client is scanning both customers and prospects, this workaround is what I would suggest.

From the initial description, it appeared that only customers were being emailed, so I didn't want to cloud the situation and say that what was happening could not happen.

As we are currently working on the next upgrade, I do not anticipate a hot fix coming. Especially since the required changes in that report 7 years ago were indicated as difficult and significant.