It's worth confirming the r/w access from a user's perspective. Log into as the user, jump to that location with %TEMP% as a run command, create a folder and a file within that folder. Then delete the file and the folder. All reports are copied to the temp folder and manipulated. Not just those creating work files. Bruce originally asked you if other Adagio apps are printing properly. If they are, then we can say it's a Ledger issue.