#66459 - 07/01/21 01:14 PM
Financial Reporter Crashes on Print
|
John Hancock, CPA
Registered: 07/30/12
Posts: 316
Loc: London, ON
|
Have a situation with Ledger V9.3B(210527). On a network environment. Two users who use the Ledger and Financial Reporter.
One can print financial statements or any report without issue. The other as soon as they attempt to print from the financial reporter screen, the screen just disappears and goes away and of course no printing has taken place.
Yet the workstation in question can print any other reports from Adagio including all of the reports in Ledger - Chart of Accounts, Trial Balance, Detail Listing etc. without issue.
I thought it might be the Workstation Option setting - tried both - Specific and Default and same result all reports print OK but the financial reporter crashes.
Any suggestions on what to look for on this one workstation?
Thanks in advance.
|
Top
|
|
|
|
#66464 - 07/02/21 08:24 AM
Re: Financial Reporter Crashes on Print
[Re: Dan_Desautels]
|
John Hancock, CPA
Registered: 07/30/12
Posts: 316
Loc: London, ON
|
Thanks Dan for the link. Will do some checking when I can get back on the workstation in question and post what I find.
Thanks again.
|
Top
|
|
|
|
#66740 - 09/01/21 08:23 AM
Re: Financial Reporter Crashes on Print
[Re: Steve Schwartz]
|
Adagio Virtuoso
Registered: 05/24/02
Posts: 628
Loc: Calgary
|
I had exactly the same thing happen to me as Steve. I renamed the \Softrak\Ledger\X64 folder and they are able to print.
_________________________
Carol Wojick CW Consulting
|
Top
|
|
|
|
#67036 - 10/18/21 09:02 AM
Re: Financial Reporter Crashes on Print
[Re: Softrak Support]
|
Adagio Maestro
Registered: 09/14/01
Posts: 996
Loc: Kamloops, BC
|
HI Dan and Steve,
Thanks for the tips. Renaming the folder worked for me as well.
Support,
Where do I find the files so I can get you the version numbers?
_________________________
Thanks,
Ken Aberdeen,CPA, CMA Aberdeen Business Consulting Ltd. ken@aberdeenconsulting.ca
|
Top
|
|
|
|
#67043 - 10/18/21 10:23 AM
Re: Financial Reporter Crashes on Print
[Re: Softrak Support]
|
Adagio Maestro
Registered: 09/14/01
Posts: 996
Loc: Kamloops, BC
|
Hello Support,
Under Softrak\Ledger\LedgerFinRep.exe - 2.1.8.2761
Under Softrak\Ledger\x64\LedgerFinRep64.exe - 2.1.8.2761
_________________________
Thanks,
Ken Aberdeen,CPA, CMA Aberdeen Business Consulting Ltd. ken@aberdeenconsulting.ca
|
Top
|
|
|
|
#68475 - 07/22/22 12:55 PM
Re: Financial Reporter Crashes on Print
[Re: Ken A.]
|
Adagio Maestro
Registered: 07/21/11
Posts: 1144
Loc: Thunder Bay, ON, Canada
|
My client just reported this issue after I recently installed his upgrade to GL 9.3B 220504.
His versions are as follows:
LedgerFinRep is version 2.1.8.2773 LedgerFinRep64 is version 2.1.8.2773
Any idea why this keeps happening?
_________________________
Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
|
Top
|
|
|
|
#68477 - 07/22/22 01:55 PM
Re: Financial Reporter Crashes on Print
[Re: Softrak Support]
|
Adagio Maestro
Registered: 07/21/11
Posts: 1144
Loc: Thunder Bay, ON, Canada
|
Hi Support,
This is not a data problem. If you read the whole thread, you should see that it's clearly something about the LedgerFinRep64.exe that Windows doesn't like in some environments.
_________________________
Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
|
Top
|
|
|
|
#68481 - 07/25/22 07:41 AM
Re: Financial Reporter Crashes on Print
[Re: Softrak Support]
|
Adagio Maestro
Registered: 07/21/11
Posts: 1144
Loc: Thunder Bay, ON, Canada
|
Hi Support,
I was unable to recreate the issue on my machine. I will upload a backup now.
Edited by Dan_Desautels (07/25/22 07:43 AM)
_________________________
Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
|
Top
|
|
|
|
|
1 registered (1 invisible),
50
Guests and
1
Spider online. |
Key:
Admin,
Global Mod,
Mod
|
|
1846 Members
5 Forums
14234 Topics
69700 Posts
Max Online: 359 @ 11/18/19 09:08 PM
|
|
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
|
|
|
|
|
|