ePrint & Receivables, with OE and IN:

We can now set Adagio to make a copy of the document when we print, and have it available for viewing the Customers transactions - Great!

But what I discovered just recently, is that users may occasionally click Preview and then print the document directly from the Preview screen.
And, from what I see, it does not appear that Adagio is capturing these documents for later viewing with the red "P" button.

If this is the case, is there a way to make this work?
(It is not so unusual to display the document and then print it directly from the preview screen. So I cannot really say that the user is doing something wrong.)

Hi Samuel,

When you preview a document and print from the preview screen, this does not set the print status of the document - previewing bypasses some of the standard printing 'rules' so that nothing in the database is affected. For this same reason, the other PDF accounting and customer archive copies are not generated. This is essentially by design - the print status usually has to change in order to get the additional PDFs.

You may be able to do this by setting OE to 'mark printed to screen as printed'. Then when 'previewing' the document, instead of clicking the preview button, set the print destination from Printer to Screen, then click the Print button.

Clicking the red eP button to ePrint a document will generate the other accounting and archived customer PDFs when appropriate.