We continually have difficulties with many of the upgrades, to the extent that we now do not install them until all the bugs are worked out. On occasion, we forget to "hold" an upgrade, and then we have to deal with the ensuing problems. It's finally time to voice our frustration.

When upgrades are released, the end user expects, with all confidence, that the upgrade can be installed immediately with very little or no impact on existing data and systems. The end user should not have to WAIT for the ‘bugs’ to be detected and fixed before the upgrade can even be installed. The term ‘upgrade’ implies improvement, not system lockup and data corruption/loss. The expenditure/cost of the Softrak modules, along with the annual maintenance fees, should give the end user confidence that all is working as it should. (If we used the software "outside the box," we could understand. But we do not.)

If Softrak is unable to release reliable upgrades, then perhaps we should cease installing them altogether? We could certainly save the company thousands of dollars in annual maintenance fees.