Hello Margaret,

Since this is your first post on the Forum since 2013, I'm not really sure what you are referring to.

We work hard to release reliable Upgrades, but there is a point of diminishing returns in the QA process, and we feel it is better to be responsive to issues brought to our attention than continuously test hypothetical processes internally. Our average response time for a Hot Fix release is less than 48 hours.

All software has bugs, but a bug that you have not encountered does not exist for you. We recently discovered a problem in MultiCurrency revaluation that required a Hot Fix for Adagio Payables. For sites not using MultiCurrency in the specific manor that exposed the problem, the issue is irrelevant.

Almost 40% of the incoming questions to Technical Support are environmental in nature. We cannot possibly test all the different environments in which our clients run Adagio. There are many popular anti-virus products, including some that we specifically recommend against such as Microsoft Defender, but that doesn't stop people from using them.

One of the services a Reseller provides is assistance in evaluating the impact of a Hot Fix/Service Pack/Upgrade on your particular operation and making sure that sufficient testing is performed prior to deployment to minimize operational disruption. The bigger and more complex your site, the more important it is to establish a good relationship with an Adagio Consultant.

If you decide not to use their services, then you need to embark on a comprehensive learning process - making sure you have reviewed all of product documentation, how-to videos and recorded webinars, and Technical Tips. You should also attend every training opportunity such as the Adagio Opportunity Conference to establish a support network and product knowledge from other users.

Yes, that's a long list, but it's what your Adagio Reseller tries to do in order to provide the quality advice you need.

Perhaps you could clarify what specific difficulty prompted this post?