Hi, Steve,

What about the 'missing' POs? Or has that been resolved also?

An Adagio Snapshot can help tell us if they are experiencing some serious h/w problems or not and what versions(release dates) and program files they are using as well. It helps takes the guesswork out.

Data might tell us if there is something else going on or not.

I'm glad to hear that taking care of the IC integrity errors resolved their blank lines issue.

Also, glad to hear they are working with their IT people regarding their antivirus issue. It would still be useful for us to know what that AV software is, etc. in case someone else were to encounter a similar issue.