Hi Patricia,

SSIPDF.DLL controls the PDF form viewing rather than printing reports with the AdagioPDF printer driver. Just so we don't go down an alternate path. It was mentioned only because it is possible to print from the form viewing - but your client is printing reports. To answer this question, the version 1.0.1.8 DLL is dated Nov 2015, so upgrades after then will install it; for example, the most recent OrderEntry 92A, or JobCost 92A. Adagio ePrint 9.2A was released in Sept 2015 and thus does not install the latest SSIPDF.

Apart from something crashing on a workstation while printing a report, I don't know why Profiles do not get cleared after printing with the AdagioPDF driver. Which report was referenced on the Profile? Can you replicate the same behaviour in your office? If this is something that cannot be replicated in other environments, the issue may be particular to your client's workstation and how it is set up or in conjunction with something else they are running.