I tried what was suggested in this post.
Our client has ePRint 20150919
The SSIPDF.DLL file is from Sept 15 (1.0.1.6)
The Adagio printer had multiple profiles. I deleted all by the default one and set to active.
Once I printed another report, the active profile was a new one and the default was not active anymore.

The user doesn't use Favorite Reports but I still reset all the report options.

I couldn't get info from the registry of another workstation. .

What version is bringing the updated SSIPDF.DLL file ?
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Patricia Balbuena Cotlear
AP SMART SUPPORT
236 991 3060