Hi Bill,

We asked some questions on the June 2015 question that were not answered.

Also:
On the workstation with a problem, open the Windows Control Panel and locate the AdagioPDF driver, assuming it installed correctly. Right-click and choose Printing Preferences, then open the Profiles tab. There should only ever be a 'Default Profile' listed and marked as Active. If there are any other profiles here, they should be deleted.

What is the file date and version of the SSIPDF.DLL file in the \Softrak\System directory? The latest one is version 1.0.1.8 and a date of Nov 19, 2015.

What is the version of Adagio ePrint? Since June, we released version 9.2A. And installing ePrint really just awakens features and settings within a supported Adagio program, so

Does the problem happen for printing both reports and forms using the ePrint button, or just one of these?

Are Favorite Reports used for printing reports to ePrint, as the printer destination is saved with the Favorite settings. These are saved by data set, which might affect something to occur differently from one data set to another. It might be interesting to 'Restore' the report options from within User Preferences and the Reports tab, for just the user ID having a problem, in case something is incorrectly saved for ePrint report options.

There is something different between the workstations, perhaps in saved information in a place not usually looked at, such as the Registry, to cause different behaviour.