Hi Bruce,

The count on the Help About screen is displaying a count of the purchased lanpaks that have been used. If your 4 active users were in different modules, then they would not have consumed any of your purchased lanpaks. Remember, you get one free user for each module you own. We do know that the problem seems to occur when Adagio tries to swap a purchased lanpak for the free Lanpak with the module.

Thanks for your patience as we try and solve this issue.