Hi Andrew

You should talk to your tech support people before you write (or maybe stay out of this thread and leave it to the techs). Stating that Adagio is behaving correctly implies that there is nothing to fix, and this is certainly not the case.

Those of us who are on the front line dealing with large and furious clients and who are spending inordinate gobs of troubleshooting time during the busiest part of our year are not in the mood to be pleasant about this, so excuse my bluntness.

I installed ADS32 2773 at the client site last night, and already they have called to tell me that today they had to have everyone exit Adagio in order for anyone to get back in. Unfortunately, once again, they did not call me while they were doing this, and I basically yelled at them for not doing so. So I can't PROVE what they are saying actually happened.

Also, because they have 4 datasets and Adagio doesn't accurately list licenses consumed by non-native editing, it is impossible for them to get an accurate count of who is consuming a license, without resorting to ACCPAC Plus (which can do this).

Steve