When our client tries to import a bank statement they get the following error:

Access violation at address 008DFE43 in module 'BrWIN.exe'. Read of address 00000000.

When they click on OK and close the import and the BR module they cannot open the .csv file. They get a message that says it is currently in use and cannot be opened.

DIC is okay

I have tested this on our system and I get the same error.

Note: I tested the import both ways (directly from reconciliation window and from File/Import/Bank Statement) and get the same results.