Hi, Miriam,

I just redownloaded and ran the BR hotfix. At first, I deliberately entered an incorrect password and was told I needed to type the correct one. After responding to the prompt, I was returned to the same BankRec 8.1E Hotfix screen with the password field waiting for me to enter the password again.

When I entered the same password as is published on our hotfix page and selected Next to proceed, the install continued with another BankRec headered screen and I completed the install.

I'm wondering if you didn't accidentally select a Receivables hotfix and used the BankRec hotfix password?

With respect to the access violation you reported, I suspect that if they then close and reopen BankRec they will be able to open the import file again.

You say you get the same error on your system. Is this using their statement import file and data, or are you importing their statement to sample data?