Hi, Miriam,

I see what you mean with respect to the Hotfix screens you sent. This is not what I am seeing at all when I download, save to a folder on my w/s and run the Hotfix.

If necessary, please delete the HF you downloaded previously. Then, redownload the hotfix again and Save it on your workstation before running the HF install again.

With respect to the Access violation being received when importing the client's statement to their data on your workstation, what happens if you use sample data and import a sample bank statement file to sample data? You can test using the SIGNET bank and BRSIGNET.csv file. Do you receive the error? If not, next try importing their bank statement to sample data. Do you receive the error then?

If so, the problem would be with the import file or setup.

If not, the problem would be with the client's data even though you indicated previously that DIC is clean.

Are you doing the import from the Reconciliation window's Import Statement button or from the File | Import menu?
In either case, if the problem is with the import file or setup, please send me the file and data (or at least the file and import templates used, BRIO*.xxx data files).