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#69842 - 06/02/23 07:15 AM Refund Payment to a Customer
Samuel Kopstick Offline
Adagio Virtuoso

Registered: 06/15/07
Posts: 880
Loc: GTA & North America (Remote Su...
We sent a wire payment back to a Customer.
We need to enter this transaction, so that:
- the Customer transactions & their account is accurate
- the Bank in the Bank Rec is updated with the payment

We are running AR, AP and BR along with other modules.
The question is: How to enter this in Adagio?
_________________________
Samuel Kopstick
S Kopstick & Associates Inc
Toronto, ON

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#69843 - 06/02/23 10:03 AM Re: Refund Payment to a Customer [Re: Samuel Kopstick]
Patricia B. Offline
Adagio Maestro

Registered: 06/26/08
Posts: 1077
Loc: Langley, BC
Hi Samuel:

If the client account is in negative, you can do a WriteOff batch creating a Payables check batch to miscellaneous vendor or specific vendor if you have it.
When you post the adjustment, it will show up in payables and you change the manual check batch not to print the cheque.

Or, you can just do an adjustment to the customer transaction with a clearing account and create and post a manual cheque in Payables using the same clearing account.
The AP cheque is going to create the BR transaction for reconciliation.
_________________________
Patricia Balbuena Cotlear
AP SMART SUPPORT
236 991 3060





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#69848 - 06/02/23 12:05 PM Re: Refund Payment to a Customer [Re: Patricia B.]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11173
Loc: Vancouver, BC Canada
Hello Sam,

Patricia is right.

If the customer has a credit on their account, you can use the Create Write Off Batch to transfer the credit amount to a Manual Check batch entry in Payables.

If the customer doesnít currently have a credit balance, you will want to use her second suggestion and create a credit note or an adjustment to a clearing account so that the Bank isnít credited twice.
_________________________
Regards,
Softrak Tech Support

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#69849 - 06/02/23 12:28 PM Re: Refund Payment to a Customer [Re: Softrak Support]
Samuel Kopstick Offline
Adagio Virtuoso

Registered: 06/15/07
Posts: 880
Loc: GTA & North America (Remote Su...
Sounds good.
I will try it first in sample company.
Thank you Patricia & Softrak Support (Alias: Terry)
_________________________
Samuel Kopstick
S Kopstick & Associates Inc
Toronto, ON

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