Refund Payment to a Customer

We sent a wire payment back to a Customer.
We need to enter this transaction, so that:
- the Customer transactions & their account is accurate
- the Bank in the Bank Rec is updated with the payment

We are running AR, AP and BR along with other modules.
The question is: How to enter this in Adagio?

Hi Samuel:

If the client account is in negative, you can do a WriteOff batch creating a Payables check batch to miscellaneous vendor or specific vendor if you have it.
When you post the adjustment, it will show up in payables and you change the manual check batch not to print the cheque.

Or, you can just do an adjustment to the customer transaction with a clearing account and create and post a manual cheque in Payables using the same clearing account.
The AP cheque is going to create the BR transaction for reconciliation.

Hello Sam,

Patricia is right.

If the customer has a credit on their account, you can use the Create Write Off Batch to transfer the credit amount to a Manual Check batch entry in Payables.

If the customer doesn’t currently have a credit balance, you will want to use her second suggestion and create a credit note or an adjustment to a clearing account so that the Bank isn’t credited twice.

Sounds good.
I will try it first in sample company.
Thank you Patricia & Softrak Support (Alias: Terry)