Hello,

Since we upgraded to the latest version of Adagio (9.3A) back in March, every time we make a credit memo the cost of the units is displayed and accurate on the backside when making the credit memo, but once the credit has been posted, the cost is not being transferred back.

Is there a step we are missing or is there a setting we need to apply to make sure the cost and the item go back into inventory?

In the past this was never an issue even making it on the same day the invoice was made wasn't an issue, now we get an alert stating: "Invoice **** has not been processed by Day End. Cost Fields will not be editable, and instead be read from the invoice" - could this alert be explained in more detail so that we can understand why a credit memo shouldn't be done the same day the invoice was made?

I look forward to a solution - Thank you

Hello Steph,

The message isn’t related to the problem you are having.

If the Invoice hasn’t been dayended, the item cost hasn’t been calculated yet. When you view it, you are seeing the estimated cost. If you credit the Invoice before it is dayended, the message is telling you that the cost for the credited items will be a reversal of the cost from the Invoice items. When Dayend is run, the Invoice will be processed before the Credit Note.

For a Credit Note to return items to Inventory, the ‘Return to IC’ option must be selected in the Item details.

There is also a ‘Credit notes to return inventory’ option in the Company Profile, on the Processing Options tab under Detail Options. It sets the default for the ‘Return to IC’ option. If you usually return items to Inventory, it should be selected.