My client just reported this issue after I recently installed his upgrade to GL 9.3B 220504.

His versions are as follows:

LedgerFinRep is version 2.1.8.2773
LedgerFinRep64 is version 2.1.8.2773

Any idea why this keeps happening?

Hello Dan,

When we have a dataset and set of Financial Statements where we can duplicate the problem, we fix it.

Please get his data.

Hi Support,

This is not a data problem. If you read the whole thread, you should see that it's clearly something about the LedgerFinRep64.exe that Windows doesn't like in some environments.

Hello Dan.

It isn't that simple.

This thread has been read through. Several times. If we can't duplicate the problem, we don't have any hope of fixing it.

In some cases, it does come down to a problem in a specification or a workbook and if we can trace it, we try to fix the problem. If it is environmental, we would need to know what it is in the environment that is triggering the problem.

When the same issue has occurred at a dozen different sites, it is not sufficient for Softrak to sit back and wait for someone to hand you what you need to troubleshoot.

You need to be more aggressive. This means arranging to access a site where this happens and pro-actively resolve the issue.

Just because it’s environmental (which we know it is) doesn’t allow Softrak to be passive when the issue is serious and fairly common.

Please contact Dan or me or Carol or Ken to schedule a remote site visit. Or if you aren’t ready to do that, put on your thinking cap and figure it out.

Steve

Hello Steve,

This issue has been investigated thoroughly and it is not as easy to duplicate as you believe.

Where we can duplicate a problem, we have fixed it. I have already requested the dataset for investigation.

Hi Support,

I was unable to recreate the issue on my machine. I will upload a backup now.

Thank you, Dan,

I was able to duplicate the problem with both statements on the recent files list. I have forwarded the data & my test results to R&D for investigation.

Hello Dan,

This problem with this dataset has been traced to the SSI2XL.DLL. We have updated the SSI2XL.DLL to version 1.12.26.575 and it has shipped with the Receivables 9.3B (2022.09.28) Service Pack we just released.