When I print reports to file using the option Word, when I look at the report, page 2 is blank and then the last two pages appear on top of each other. What am I doing that causes this to happen?

Hi Margaret,

Is this for all reports or just specific ones? Can you indicate a particular report (including the Adagio program and version) where this happens?

Though Adagio reports do support the Crystal export to file features for Word and Excel, the reports were designed with printing to paper (or PDF) in mind, which means that exporting to Word or Excel can give less than desirable results. If you want to simply have an electronic copy of the report in order to save paper, it would be most ideal to save the report as a PDF rather than a Word document.

I don't believe you are doing anything wrong to cause this.

For instance when I print the AP Invoice batch listing. To save paper, I choose print to file with the option of Excel, Word or HTML. I don't see an option to print a PDF for these batch listings. I am using AP 9.2A

Hi Margaret,

I tested this too, with Payables version 9.2B, and for a 5-page invoice batch listing, I wasn't able to replicate a problem with blank pages on the Word document output, when I opened with MS Word 2016, from my Windows 10 workstation. We didn't change anything in version 9.2B to make this work better, so I don't believe that your running version 9.2A is the culprit.

The Crystal Word export still creates older 'DOC' style files, rather than the newer 'DOCX' files. Back in 2007, we shipped a utility in the \softrak\system directory called 'Enable Opening Adagio Exported Docs.EXE', which was to update the Windows Registry so that newer versions of MS Word would be able to open the older-style DOC and XLS files that exporting reports would create. Sometimes Word or Excel could not open the older files at all, or not well.

This is about the extent of help we'll be able to provide in this area.

PDF is available as an output source when printing Forms to file, such as Receivables customer statements, without purchasing or downloading anything else extra, since these are not based on Crystal Reports. For reports, you could also print to 'Printer', but change the source to something electronic like the Microsoft XPS documents or a PDF-based driver, to avoid Word if the output is consistently not good.

There is also an Adagio ePrint program that puts PDF as an output source for printing (along with Printer and Screen and File), and will not only create the report as a PDF, but automatically name it (say putting the batch number in the file name) and save it to a pre-determined destination of your choice. If this sounds at all interesting, here is a link to the product page for more information.

The other piece to this puzzle perhaps is that I am using Open Office rather than Microsoft Office. It is mostly compatible but I think sometimes there are little hitches and this might be one of them. I like the format of the Word layout but perhaps I just need to choose excel or html as they don't seem to have the overlap problem. Thanks for your help.

If you are printing to file just to save paper, then print to PDF rather than any other format. You can do this by choosing the "AdagioPDF" printer on your printer selection list and clicking the Print button. You will be asked to name the file.