Hi Margaret,
Is this for all reports or just specific ones? Can you indicate a particular report (including the Adagio program and version) where this happens?
Though Adagio reports do support the Crystal export to file features for Word and Excel, the reports were designed with printing to paper (or PDF) in mind, which means that exporting to Word or Excel can give less than desirable results. If you want to simply have an electronic copy of the report in order to save paper, it would be most ideal to save the report as a PDF rather than a Word document.
I don't believe you are doing anything wrong to cause this.
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Regards,
Softrak Tech Support