Steve:

Given that it's the 'financial report generation' time of the month I would assume that my experience should be similar to any other Adagio dealers, so if lots of your clients are running the FR today so should lots of mine. For sure the one thing that will generate a phone call faster than anything else is not being able to print financial statements when management is expecting one.

Based upon Michael's response and give the snails pace that Microsoft is likely to address (though every once in a while I get surprised) this issue I would say that this problem will have to be fixed at either the end user end or Softrak's. If Softrak was convinced to spend resources to solve this problem there would be no quick fix or even any guarantee that after spending a pile of money that a fix could be found (after all, how do you fool the AV software that thinks you are a virus into not thinking you are a virus when this only seems to be a problem for some AV software?).

I only had one client complain about FR; all of the others were trying to use GridView.

I've logged in to a few of my other clients after hours, and sure enough one of them was hit too. And they are using Kapersky, definitely not Essentials. The only reason I haven't heard from them yet is that they haven't tried to run a GridView or Financial Report.

Try logging in to a few of your clients and see for yourself. If you don't see the GVWIN.EXE or LedgerFinRep.EXE file where it should be then your clients are in the same boat as mine.

I myself use Microsoft Essentials, but I have auto-update turned off, and I haven't updated in a while, so I was spared. But that was just luck.

Steve

For Gridview you can use

..\Softrak\GVWin\X64\GVWin64.exe

The virus checker is not complaining about that exe.

This from Microsoft:
=========================
Thanks for the report, this in indeed a false positive. I've disabled the signature and it will take effect in signature release version 1.213.2988.0 and above.
Sorry for any inconvenience this caused.
Geoff
=========================

Michael:

That's good and surprisingly quick news. Do we know how frequently they issue the releases? And do we know if this has any effect on the other AV vendors?

Hi,
We had a related occurrence with our client's Kaspersky immediately after we upgraded our entire client site to 9.2 in December, so it's not just MSE.

The symptoms that we faced, were all LanPaks (30) were gone after 10 users had logged into the system in GL and AP.

We also had Kaspersky conflicts with printing to PrintBoss drivers where the printing of checks lost the connection to PrintBoss.

We resolved by quickly excluding the local Softrak footprint on the user workstations, and excluding the Softrak and data folders on the server.

I suppose we should have reported these situations earlier, but we've been busy.

We do not know if this was related to a Kaspersky update, but we know definitely that the situation started immediately on the first morning after we did an evening upgrade to 9.2. We have drawn our own conclusions and will be moving quickly to ensure every 9.2 site will be excluding these folders, if they have not already been excluded. Normally, our best practices would exclude these folders from AV scanning.

For the people who have been asking, we also use Trend for our protection which works very well if set up properly. This is not an endorsement of the product that we use or to say that your AV selection is good or bad, although with free software, you sometimes get what you pay for.

And we do not recommend Essentials to any of our site clients because of noted above issues with OE that we also discovered several years ago. But this new noted issue is not isolated to Essentials.

Brian

I uninstalled the MSSE from all workstations and now it's back to normal.

Fong:

I hope you installed some other antivirus software to replace the MSSE you uninstalled. Otherwise you have left yourself vulnerable to a virus.

Thanks. We are using ClamWin now.

As far as we can ascertain, Microsoft has updated their anti-virus definitions and this problem should no longer occur.