#48559 - 01/13/16 08:24 PM
GVWIN not working
|
Adagio Ace
Registered: 09/11/06
Posts: 201
Loc: Canada
|
All of a sudden, GVWIN.exe was not working. So for the time being I am using the GVWIN64.exe that I have found in the GVWIN folder. Hope that's OK.
What is happening?
|
Top
|
|
|
|
#48560 - 01/13/16 09:30 PM
Re: GVWIN not working
[Re: Fong]
|
Adagio Master
Registered: 03/16/99
Posts: 10493
Loc: Canada
|
Could you describe what you mean by "not working"?
_________________________
Andrew Bates
|
Top
|
|
|
|
#48562 - 01/14/16 05:39 AM
Re: GVWIN not working
[Re: Steve Schwartz]
|
Adagio Master
Registered: 03/16/99
Posts: 10493
Loc: Canada
|
The Softrak Folder should be excluded from the anti virus scan and we don't recommend using MS Essentials at all.
_________________________
Andrew Bates
|
Top
|
|
|
|
#48565 - 01/14/16 06:36 AM
Re: GVWIN not working
[Re: Steve Schwartz]
|
Stranger
Registered: 06/19/15
Posts: 1
Loc: Bolton, Ontario Canada
|
Have the same problem last night, re-loaded grid view but when the first personal loaded gridview, the file was deleted,
|
Top
|
|
|
|
#48566 - 01/14/16 06:55 AM
Re: GVWIN not working
[Re: TonyC]
|
Adagio Buff
Registered: 09/21/10
Posts: 61
Loc: Winnipeg, MB
|
Starting yesterday, MSSE has marked GVWIN.exe and LedgerFinRep.exe on my system and two of our client's systems as infections. Specifically, it is calling it TrojanSpy Win32/Nivdort.CW.
MSSE is in wide use with our clients because they rarely maintain any product that requires a subscription and all the other free AV products nag incessantly to become paid versions.
On the off chance that I actually have a virus I'm waiting on the results of a scan from a boot CD.
Edited by icbm (01/14/16 06:57 AM) Edit Reason: Added detected virus name
_________________________
Christian Monkman Aboriginal Strategies LP
|
Top
|
|
|
|
#48567 - 01/14/16 09:17 AM
Re: GVWIN not working
[Re: icbm]
|
Adagio Action Team
Registered: 03/09/99
Posts: 11324
Loc: Vancouver, BC Canada
|
Hi, Everyone,
MSSE. Before we panic, please follow Andrew's advice about ensuring that the Softrak folder is excluded from scanning whether or not it resolves this particular issue. It is good advice.
I'm interested in the results of the scan that was in process above.
Antivirus software has, at various times, interfered with Adagio and other programs. A couple of years ago, when MSSE had the 'Real-time scanning' option enabled, it caused data to be corrupted when OE DE was run. But MSSE isn't the only AV software that has on occasion caused programs problems.
I'm curious, is this option enabled or not? The more real information we have, the better chance we have of being able to deal with the issue without sites having to change their AV software.
I have one dealer who spent yesterday working on this (unaware of what is being posted here today) who feels 'Bill & company owe me a day'.
We are looking into this to see if we can get this 'white listed' as it is a false positive that is being reported by MSSE.
_________________________
Regards, Softrak Tech Support
|
Top
|
|
|
|
#48569 - 01/14/16 09:49 AM
Re: GVWIN not working
[Re: AudreyQuick]
|
Adagio Action Team
Registered: 03/09/99
Posts: 11324
Loc: Vancouver, BC Canada
|
Hi, Everyone, MSSE is deleting the executables as it is reporting a false positive on GVWIN.exe and LedgerFinRep.exe. Please refer to this other forum thread (see link below) wherein ICBM provides some solutions they found with respect to MSSE targeting the LedgerFinRep.exe. Perhaps these can be used against the threat the false positive poses to the GVWIN.exe also. http://softrak.com/ubbthreads/ubbthreads.php/topics/48549#Post48549
_________________________
Regards, Softrak Tech Support
|
Top
|
|
|
|
#48570 - 01/14/16 09:51 AM
Re: GVWIN not working
[Re: Softrak Support]
|
Adagio Groupie
Registered: 10/30/14
Posts: 15
Loc: Florida
|
I am having the same issue. Thinking it may be infected I reinstalled GV, this obviously had no effect as MS Defender is the culprit. turning off real time protection and excluding both the softrak and gvwin directories doesn't help even after restoring quarantined files. Gridview attempts to open and then disappears similar to it's behavior when you don't have a password for your adagio login.
|
Top
|
|
|
|
#48571 - 01/14/16 09:54 AM
Re: GVWIN not working
[Re: Softrak Support]
|
Adagio Buff
Registered: 09/21/10
Posts: 61
Loc: Winnipeg, MB
|
Of our affected clients and internal PCs, all have MSSE's "real time scanning" enabled. One of the workarounds I am trying is to disable real time scanning on client PCs. This changes the MSSE icon in the taskbar to red and alerts the user that the PC is "At risk". It works to solve the issue under Windows 7. A new wrinkle is Windows 10's built in Defender is also detecting these two Adagio programs as viral. You can turn off real time scanning temporarily, but the Windows Defender settings screen warns that Windows will revert that to on automatically eventually.
Telling MSSE to exclude the folders containing Softrak programs doesn't work, the moment the GVWIN.EXE or LedgerFinRep.exe program is executed, even from an excluded folder, it is detected as viral and quarantined.
I have uninstalled MSSE on one client PC and replaced it with AVG Free edition, then replaced their LedgerFinRep.exe file and all is good. On the client using Windows 10, installing AVG disables Windows Defender.
_________________________
Christian Monkman Aboriginal Strategies LP
|
Top
|
|
|
|
#48581 - 01/14/16 11:59 AM
Re: GVWIN not working
[Re: Steve Schwartz]
|
Adagio God
Registered: 06/02/99
Posts: 4322
Loc: Vancouver, BC
|
Steve: This is why we ask our clients not to use Microsoft Essentials. You are asking Softrak to spend money to fix a problem caused by someone else's free software. Doesn't seem like an appropriate use of limited resources. Four clients have now called. This is a nightmare.
Apparently a lot of people use MS Essentials and that isn't going to change. And it has nothing to do with excluding the Softrak folder - Essentials finds it anyway and just removes it - no matter what I rename GVWIN.EXE to or where I put it.
Steve
Edited by Douglas Dickie (01/14/16 12:05 PM)
|
Top
|
|
|
|
#48582 - 01/14/16 12:40 PM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio God
Registered: 03/10/02
Posts: 4446
Loc: Wynnewood, PA
|
Hi Doug It's not just MS Essentials Steve (from - http://softrak.com/ubbthreads/ubbthreads.php/topics/48542/Financial_Reporter#Post48542) From Microsoft's site: TrojanSpy:Win32/Nivdort.CW Alert level: Severe Also detected as: Trojan.Win32.Agent.ihpl (Kaspersky), Trojan-FHOH!885352259A4D (McAfee), Troj/Nivdort-BV (Sophos), TROJ_BAYROB.SM4 (Trend Micro), Avast is also picking it up. We have the corporate version of MS "System Centre Endpoint Protection" and of course it removes it too. _________________________ Dan Desautels BDO Canada LLP Thunder Bay, ON
|
Top
|
|
|
|
#48583 - 01/14/16 12:58 PM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio Maestro
Registered: 07/21/11
Posts: 1144
Loc: Thunder Bay, ON, Canada
|
Doug,
As I previously reported in the other thread, this is not exclusive to MSSE. I have clients that have been affected using Avast as well. And it has nothing to do with "free" software. We use MS System Center Endpoint Protection and I currently have no access to Financial Reporter. I assure you BDO pays a large amount of money for SCEP. It has everything to do with the AV definitions.
Also, as reported by Micrososft: "TrojanSpy: Win32/Nivdort.CW Also detected as: Trojan.Win32.Agent.ihpl (Kaspersky), Trojan-FHOH!885352259A4D (McAfee), Troj/Nivdort-BV (Sophos), TROJ_BAYROB.SM4 (Trend Micro)"
Simply telling clients not to use MSSE is not a solution considering Avast and Microsoft are #1 and #2 in terms of AV market share worldwide.
_________________________
Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
|
Top
|
|
|
|
#48593 - 01/14/16 01:56 PM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio Virtuoso
Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
|
Quote: "2. Would you prefer that Adagio spend money so that you can use a free AV solution or would you prefer that Adagio spend money improving the features in Adagio."
There is absolutely nothing Softrak can do to retroactively fix an EXE shipped in 2014 to stop a Virus Checker shipped in 2016 from reporting a "false positive".
We have done all we can, reported the issue of the "false positive" to Microsoft and it is our hope they can do something to correct their "virus database". Time will tell.
|
Top
|
|
|
|
#48618 - 01/14/16 06:31 PM
Re: GVWIN not working
[Re: Steve Schwartz]
|
Adagio Virtuoso
Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
|
For Gridview you can use
..\Softrak\GVWin\X64\GVWin64.exe
The virus checker is not complaining about that exe.
|
Top
|
|
|
|
#48623 - 01/14/16 08:26 PM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio Virtuoso
Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
|
This from Microsoft: ========================= Thanks for the report, this in indeed a false positive. I've disabled the signature and it will take effect in signature release version 1.213.2988.0 and above. Sorry for any inconvenience this caused. Geoff =========================
|
Top
|
|
|
|
#48626 - 01/14/16 09:18 PM
Re: GVWIN not working
[Re: Michael Mulrooney]
|
Adagio Wizard
Registered: 06/15/04
Posts: 3504
Loc: Toronto ON, Canada
|
Michael:
That's good and surprisingly quick news. Do we know how frequently they issue the releases? And do we know if this has any effect on the other AV vendors?
|
Top
|
|
|
|
#48627 - 01/15/16 07:31 AM
Re: GVWIN not working
[Re: Bruce Gardner]
|
Waterloo Guy
Registered: 04/04/06
Posts: 1713
Loc: Waterloo, Ontario, Canada
|
Hi, We had a related occurrence with our client's Kaspersky immediately after we upgraded our entire client site to 9.2 in December, so it's not just MSE.
The symptoms that we faced, were all LanPaks (30) were gone after 10 users had logged into the system in GL and AP.
We also had Kaspersky conflicts with printing to PrintBoss drivers where the printing of checks lost the connection to PrintBoss.
We resolved by quickly excluding the local Softrak footprint on the user workstations, and excluding the Softrak and data folders on the server.
I suppose we should have reported these situations earlier, but we've been busy.
We do not know if this was related to a Kaspersky update, but we know definitely that the situation started immediately on the first morning after we did an evening upgrade to 9.2. We have drawn our own conclusions and will be moving quickly to ensure every 9.2 site will be excluding these folders, if they have not already been excluded. Normally, our best practices would exclude these folders from AV scanning.
For the people who have been asking, we also use Trend for our protection which works very well if set up properly. This is not an endorsement of the product that we use or to say that your AV selection is good or bad, although with free software, you sometimes get what you pay for.
And we do not recommend Essentials to any of our site clients because of noted above issues with OE that we also discovered several years ago. But this new noted issue is not isolated to Essentials.
Brian
|
Top
|
|
|
|
#48635 - 01/15/16 09:36 AM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio Ace
Registered: 09/11/06
Posts: 201
Loc: Canada
|
I uninstalled the MSSE from all workstations and now it's back to normal.
|
Top
|
|
|
|
#48638 - 01/15/16 10:48 AM
Re: GVWIN not working
[Re: Douglas Dickie]
|
Adagio Ace
Registered: 09/11/06
Posts: 201
Loc: Canada
|
Thanks. We are using ClamWin now.
|
Top
|
|
|
|
#48644 - 01/15/16 11:35 AM
Re: GVWIN not working
[Re: Fong]
|
Adagio Master
Registered: 03/16/99
Posts: 10493
Loc: Canada
|
As far as we can ascertain, Microsoft has updated their anti-virus definitions and this problem should no longer occur.
_________________________
Andrew Bates
|
Top
|
|
|
|
#48676 - 01/18/16 09:49 AM
Re: GVWIN not working
[Re: Retired_Guy]
|
Adagio Buff
Registered: 09/21/10
Posts: 61
Loc: Winnipeg, MB
|
MSSE on Windows 7 with definition 1.213.3251 (Jan 18th 2016) leaves my GVWIN.exe and LedgerFinRep.exe files alone.
_________________________
Christian Monkman Aboriginal Strategies LP
|
Top
|
|
|
|
#48679 - 01/18/16 11:03 AM
Re: GVWIN not working
[Re: icbm]
|
Adagio Master
Registered: 03/16/99
Posts: 10493
Loc: Canada
|
Thanks for the external confirmation.
_________________________
Andrew Bates
|
Top
|
|
|
|
|
0 registered (),
37
Guests and
0
Spiders online. |
Key:
Admin,
Global Mod,
Mod
|
|
1848 Members
5 Forums
14242 Topics
69746 Posts
Max Online: 359 @ 11/18/19 09:08 PM
|
|
|
|
|
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
|
|
|