#48570 - 01/14/16 09:51 AM
Re: GVWIN not working
[Re: Softrak Support]
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Adagio Groupie
Registered: 10/30/14
Posts: 15
Loc: Florida
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I am having the same issue. Thinking it may be infected I reinstalled GV, this obviously had no effect as MS Defender is the culprit. turning off real time protection and excluding both the softrak and gvwin directories doesn't help even after restoring quarantined files. Gridview attempts to open and then disappears similar to it's behavior when you don't have a password for your adagio login.
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#48571 - 01/14/16 09:54 AM
Re: GVWIN not working
[Re: Softrak Support]
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Adagio Buff
Registered: 09/21/10
Posts: 61
Loc: Winnipeg, MB
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Of our affected clients and internal PCs, all have MSSE's "real time scanning" enabled. One of the workarounds I am trying is to disable real time scanning on client PCs. This changes the MSSE icon in the taskbar to red and alerts the user that the PC is "At risk". It works to solve the issue under Windows 7. A new wrinkle is Windows 10's built in Defender is also detecting these two Adagio programs as viral. You can turn off real time scanning temporarily, but the Windows Defender settings screen warns that Windows will revert that to on automatically eventually.
Telling MSSE to exclude the folders containing Softrak programs doesn't work, the moment the GVWIN.EXE or LedgerFinRep.exe program is executed, even from an excluded folder, it is detected as viral and quarantined.
I have uninstalled MSSE on one client PC and replaced it with AVG Free edition, then replaced their LedgerFinRep.exe file and all is good. On the client using Windows 10, installing AVG disables Windows Defender.
_________________________
Christian Monkman Aboriginal Strategies LP
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#48581 - 01/14/16 11:59 AM
Re: GVWIN not working
[Re: Steve Schwartz]
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Adagio God
Registered: 06/02/99
Posts: 4408
Loc: Vancouver, BC
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Steve: This is why we ask our clients not to use Microsoft Essentials. You are asking Softrak to spend money to fix a problem caused by someone else's free software. Doesn't seem like an appropriate use of limited resources. Four clients have now called. This is a nightmare.
Apparently a lot of people use MS Essentials and that isn't going to change. And it has nothing to do with excluding the Softrak folder - Essentials finds it anyway and just removes it - no matter what I rename GVWIN.EXE to or where I put it.
Steve
Edited by Douglas Dickie (01/14/16 12:05 PM)
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#48582 - 01/14/16 12:40 PM
Re: GVWIN not working
[Re: Douglas Dickie]
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Adagio God
Registered: 03/10/02
Posts: 4505
Loc: Wynnewood, PA
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Hi Doug It's not just MS Essentials Steve (from - http://softrak.com/ubbthreads/ubbthreads.php/topics/48542/Financial_Reporter#Post48542) From Microsoft's site: TrojanSpy:Win32/Nivdort.CW Alert level: Severe Also detected as: Trojan.Win32.Agent.ihpl (Kaspersky), Trojan-FHOH!885352259A4D (McAfee), Troj/Nivdort-BV (Sophos), TROJ_BAYROB.SM4 (Trend Micro), Avast is also picking it up. We have the corporate version of MS "System Centre Endpoint Protection" and of course it removes it too. _________________________ Dan Desautels BDO Canada LLP Thunder Bay, ON
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#48583 - 01/14/16 12:58 PM
Re: GVWIN not working
[Re: Douglas Dickie]
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Adagio Maestro
Registered: 07/21/11
Posts: 1169
Loc: Thunder Bay, ON, Canada
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Doug,
As I previously reported in the other thread, this is not exclusive to MSSE. I have clients that have been affected using Avast as well. And it has nothing to do with "free" software. We use MS System Center Endpoint Protection and I currently have no access to Financial Reporter. I assure you BDO pays a large amount of money for SCEP. It has everything to do with the AV definitions.
Also, as reported by Micrososft: "TrojanSpy: Win32/Nivdort.CW Also detected as: Trojan.Win32.Agent.ihpl (Kaspersky), Trojan-FHOH!885352259A4D (McAfee), Troj/Nivdort-BV (Sophos), TROJ_BAYROB.SM4 (Trend Micro)"
Simply telling clients not to use MSSE is not a solution considering Avast and Microsoft are #1 and #2 in terms of AV market share worldwide.
_________________________
Dan Desautels DezTek Solutions Inc. Thunder Bay, ON
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#48593 - 01/14/16 01:56 PM
Re: GVWIN not working
[Re: Douglas Dickie]
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Adagio Virtuoso
Registered: 02/07/02
Posts: 839
Loc: Vancouver, BC
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Quote: "2. Would you prefer that Adagio spend money so that you can use a free AV solution or would you prefer that Adagio spend money improving the features in Adagio."
There is absolutely nothing Softrak can do to retroactively fix an EXE shipped in 2014 to stop a Virus Checker shipped in 2016 from reporting a "false positive".
We have done all we can, reported the issue of the "false positive" to Microsoft and it is our hope they can do something to correct their "virus database". Time will tell.
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