Again today at 4:59 while everyone is i the process of closing their programs and shutting down their computers. I ran the utility in the correct folder this time and emailed the file to Andrew. Hope it helps to resolve the issue.

This is really strange, because a client called me today that they were all shut out of Adagio at 5PM, same symptoms. It wasn't the first occurance of this at 5PM. Is there something special about that time?

This persisted through this morning, when one person who was found to be logged in remotely exited, which freed everyone to launch Adagio.

If the user count gets messed up, everyone needs to exit Adagio, then the problem is resolved. We understand that getting "everyone to exit Adagio" is easier said than done at some installations.

If you can delete the file EZSSILCK.LD4, which is stored in the Task=path specified in ADSPROF.dat in the data Folder, then everyone is out of Adagio. If not, then the server thinks there is someone still logged in.

Deleting the file is not a pre-requisite to solving the problem, it's just a way to make sure that everyone is logged out.

A SystemUpdater which we believe solves this problem is available from your Adagio consultant if you encounter this problem. The update will be incorporated into all future releases of Adagio modules from this date forward.

Andrew:

The SystemUpdater you refer to does not seem to be available. Please let us know the status. Thanks

It's available. However, we will not be making it publicly available until such time as a site confirms that the problem has disappeared.

Hi Andrew

That's like proving something doesn't exist.

But I installed the fix at two sites over the weekend, and neither one called me today. That's a good sign, especially since I told them to call me as soon as the problem arose.

Steve

Ok, that's a start. On the other hand, it hasn't happened for Susan either, and she hasn't installed it!

(I understand it will be tough to prove that we've fixed the problem. However, if it has been happening regularly at a site, and then it stops, that's a pretty good indication.)

Hi Steve,

Are your customers using 8.1D (110929) or 8.1E (111215)? We are still using 8.1D (110929). My understanding is that the fix is for a feature that came with 8.1E. I haven't installed the fix yet. We haven't had the lanpak issue lately. The only thing different here is that we're not as busy and so we're not maxing out the lanpaks like we were the weeks before Christmas.

Hi Susan

One is using OE 8.1D, the other one doesn't have OE, they use Invoices.

This is based on no facts, but my suspicion is that the problem arose with the new way Adagio consumes Lanpaks - using one up when a user tries to edit a customer or an item from a module other than the native module.

Steve