Good day everyone,

Our terminal server users are experiencing sporadic a “hung application” event forcing them to close the app (AL, AR, AP etc) via the task manager and restarting.

This happens to strike at any time w/o warning.

We are running Win2K3 R2 x64 and have other applications running on the terminal server that never experience a difficulty.

As stated, the event viewer simply reports the hung application.

All applications are up to date.

Any ideas or technical information would be very helpful.

Thanks in advance and,

Cheers, JK

How are you determining that the application is "hung"? A "not responding" message in response to a mouse click does not mean it's hung. It may just be busy.

What other applications are you running?

Hi Andrew,

Any / all the modules run perfectly well and then suddenly they freeze up - natta - and the user has to kill the app and restart it.

Here is what the event viewer reports:

Hanging application APWIN.exe, version 8.2.1.26, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
Hanging application Ledger.exe, version 9.0.3.22, hang module hungapp, version 0.0.0.0, hang address 0x00000000
Hanging application Receivables.exe, version 9.0.1.35, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Thanks in advance and,

Cheers, JK

There are so many questions that could be asked here...

Is this an installation that has been running well for many months and has suddenly started giving trouble ? or is this a recent Adagio installation on the TS ?

There are different ways of implementing Adagio in a TS environment with respect to what Server (physical PC) is the Domain Controller, the File Server, the TS. They could be all different boxes, they could (but shouldn't) be all the same box or somewhere in between. How are you set up ?

As Andrew asked, what are the other apps that are running on the TS ? Are they database intensive apps like Adagio ? Are they setup the same way with respect to where the programs and data are located ?

Of course it might be solved on the forum, but to be honest, I believe that this is the type of issue best handled by a more direct interaction with your Adagio Consultant working in tandem with your TS guru to t/shoot the issue.

Good luck...

Pete

Google "version 0.0.0.0, hang address 0x00000000"

You get 149,000 hits...reported from many many different applications.

It is unlikely that Adagio is the cause of this error but someting in your setup or ??

Thanks go to everyone for their input.

This is a completely new installation of all the modules on a Win2K3 x64 dual quad core terminal server - gobs of power, gobs of memory & gobs of space.

Several other applications run on it w/o any problems so I tend to trust the TS installation as no other apps are having any problems.

The server is used solely for TS and is not the domain controller.
The Adagio databases are on another server.

Q: Advantage Database Server is running on the server where the Adagio files are present. Could the ADS C/S service be stepping in?

Q: Is there a technical brief discussing rights etc.. for TS?

Thanks in advance and,

Cheers, JK

I just did ChkSys and got 1 error:

C:\WINDOWS\SYSTEM32\MSVCR71.DLL Version: [] *** Error: Needs: [7.10.3052.4]

I'll keep hunting...

Cheers, JK

What's the "Advantage Database Server"?

We have Adagio sites running many users, some local, some remote on Terminal Server (and Citrix). Something at your site is different. I think that finding out what that "something" is will be impossible using the resources of the forum, but you never know.

Hi, John,

This file is a Microsoft file. Usually, you can find it in Windows\System32 and Softrak\System\WIN32 folders. If you don't have it in either location, you can probably find it on another workstation and then copy it to your Windows\System32 folder on the workstation you just ran ChkSys on.

Hey thanka!

I'll do exaclty that - maybe this will help with the sporadic freeses...

Cheers, JK