We are running OE 8.1C. Earlier today, I accessed a customer through OE to check which taxes they are coded to.

If I access a customer through Receivables, and click in the field marked "Tax Type" I get a drop down menu of different types of chargeable tax. "0" is no tax, "1" is PAY GST - PST EXEMPT, "2" is PAY GST & PST, etc.

If I access a customer through Order Entry, the same drop down box has the numerical codes, but the descriptions are all blank...this can be very disturbing if you are trying to check which taxes they pay.

Is there something I can do to put these descriptions back in? I know they were there before we upgraded this module...

Thanks very much.

Barb

What version of AR are you using? 90A or an earlier version?

This same scenario was reported to us when Receivables 81A was in use - for some reason the tax status desciptions from AR were being displayed when editing customers in OE, instead of the tax status descriptions defined in OE.

This works correctly if AR90A is installed.

If you are not yet ready to install the AR90A upgrade, the solution is to edit the AR company profile and enter the same Tax Status descriptions as are already defined in OE. Thus you will see the same information in OE editing customers as you have been used to.