Not sure when the conversion takes place, during the install???did the install of REC 9.0A but never got it running on the workstations though. But have reinstalled 8.0B of receivables.
Yes they are running ledger 9.0A. How do you roll back the data if that what we need to do???if I want to run 8.0A receivables. I am just the systems administrator here, I know nothing about accounting.

Did you uninstall AR 9.0A? Did you ask the AR 9.0 install to keep the prior version installed?

The conversion of the data does not take place during the install.

Who normally helps you with your Adagio modules? Perhaps it would be worth giving them a call?

yes i uninstalled ver 9. nothing about past installs. no i had to find the last version and reinstall it as i had kept past installs. No one has help us to this date, i have managed to do the installs up till now.

if I remember right during the install of ver 9 it asked to keep the previous version on the computer yes or no. The accountant said to say no, which i guess now was a bad idea.

Are you sure that you were running V8.0B before installing V9.0A? If your software was current, you would have been running V8.1A and that should have been the older version restored.

it was probably v8.1. as all current upgrades were alway done. But the only previous copy i could find to reinstall was version 8.0B

Hi Aaron,

I've asked our customer service department to send links to V8.1A so that you can re-install that version.

Hi Aaron

I've been following this thread, and I can tell you have spent a good number of hours on this and are probably frustrated.

This is a perfect example of how checking with your Adagio consultant can be useful. Yes, we cost money, but we add value too! The bottom line with software is - if you aren't sure it's safe to install, don't install it (but I'm sure you know this already).

Steve

PS - I don't offer support in Canada, so don't construe this as a solicitation for my services.