Something went wrong with the install of Ledger V9.0A. Re-install it and try again.

Andrew: I humbly apologize. I feel very stupid, however I am posting this in case anyone else is quite as stupid. I did not realize that "upgrades" were different from "service packs" and therefore had not installed the upgrades. Hence the brick wall. Sorry to have wasted you time.

Andrew:
I have installed the Ledger update to 9.0. It in turn works fine and the conversion had one clitch. BUT, the problem is the new Ledger only reports 1 Lanpack. We have 40 and they are all 9.0A as downloaded from your site the last time I bought another 10. How do I check to see what version the Lanpacks are? I used the 9.0A serial numbers and install codes to install the upgrades for the Lanpacks and the added 10. Also the new Ledger reports 40 Lanpacks are at 8.0. How can this be?

Hi, Robert,

The LanPak9.0A install didn't complete properly.

Please reinstall it using the serial numbers and install codes for each that Customer Service would have sent to you. There are a couple of things to think about when doing this install.

(1) It is very important that you complete the entire install. I've seen more than one case where someone thought mid-install that they were being told the lanpaks were already installed and have then stopped the install.

Please make sure you keep clicking Next and Update right through to the end of the install.

(2) The other thing to consider is where you are installing to. If you installed the Lanpacks to the local drive when they should be on the network server drive, this would cause a problem. The path when you install is x:\Softrak (where 'x' is the drive the software and lanpaks should be installed to).

Make sure your Adagio installs are done from a workstation that is connected to the server via a LAN.

To confirm that the install was completed properly, run Ledger 9.0. If it still reports one lanpak only, it means the install was not completed properly so reinstall again.

OK, I will try this, but I am sure that the Lanpacks were installed properly. I will download the latest from your web site. Can you let me know the address and passwords to get the newest lanpacks please?
All work stations connect using terminal services so there could be no error to a work station.

I also need the proper routine to set up Adagio on the LAN. We are installing a new server here in Kelowna and will have 19 workstations on a LAN and the other 40 using RDP from all other locations. Are there specific steps in setting up a LAN? We have always used RDP even from the local computers in Delta (file server is moving to Kelowna accounting office). Is there any documentation on this?

Hi, Robert,

We don't post passwords and such over the forum. Please contact Customer Service for this information.

Also, I'd like to recommend you contact your Adagio dealer for support and assistance regarding your new installation.

You'll find information regarding Adagio installs on a network in your Adagio Fundamentals manual. However, your dealer will be able to provide you with information and support more particular to your individual installation.

OK, thanks for the help.
Robert

Am I able to install lanpacks with some users logged into the system.

Is there a way to check the lanpack ver level?