My Adagio consultant said he isn't capable of helping me at this level.

It is Direct, using just a plain old SMTP server. I have tried that email via webmail from that user, and it works fine. I've also tried that email from Outlook from that user, and it works fine, as well.

This appears to be something that Adagio is doing prior to actually trying to send the email message. If someone in Adagio Support could explain what the test program is doing, I can figure out what the problem is. For example, is it trying to access registry keys? Is it trying to create files in some unusual place?

Thank you.