We are using O/E 8.1E and have just run into something that I would appreciate clarification on.

We have a sales order in the system, for 25 sheets of an item, however, the item was not showing up in inventory under the tab "Quantities" and under the line "Qty on S/O".

This was quite a puzzle. How could we have an outstanding sales order that is not showing up in inventory?

Turns out it was because the customer was on hold. Is there a way to ensure that ALL orders show up as on S/O in inventory, even the ones where the customer is on hold?

Barb