Okay This problem is on a terminal server we did try the work station re-install of the adagio suit
followed by the eprint module and it still no longer functions when we press the eprint button we get the following error:



as for the works station install it doesn't seemed to have worked though
if you look at ad-remove programs it looks like we have duplicates.


I'm not sure if this is anything to worry about or even related to this issue as that screen shot
was taken before the work station install and it looks exactly the same after the work station install.