Hi Barb,

What format are you exporting to? Excel? CSV? And how many notes are you exporting?
It may be that you are exporting to Excel and are exporting so many notes that you are hitting the maximum number of records in a file that Excel supports.

Try CSV or another format other than Excel to see if a maximum limit is the case.

Adagio Receivables 9.0B supports import/export to Excel 2007 (and XLSX files) which have a greater maximum number of records. If you use Excel 2007 or 2010 and the problem is hitting the maximum, you could use version 9.0B to export to an XLSX Excel file and get them all.

The only other thing I can suggest is looking to see if customers have 'Additional Notes' (at the top of the Notes screen within Edit Customer) in addition to those with Dates and Users. There was a problem fixed where Export Customer Notes would stop at the first customer that had Additional Comments. Specifically look at the 'J' customers where the export seems to be halting.

We aren't aware of any flaws with exporting customer notes in the most recent service pack of Receivables 9.0A nor the current version of AR 9.0B.