Ah, I see. Yes, after much clicking through customers, it is the "additional notes" that are a problem. When I get to a customer who has both an additional note, and a user note (within the time frame I am after) the whole process stops. Besides taking off each "additonal note" is there any way to get round this? (You don't consider this a flaw?)

Thanks very much, you guys are great!!

Barb