Hi Susan,

I'm pretty certain from your description that the Service Pack didn't install properly. Unfortunately, you Ledger program files are now in an unknown state. The most direct way to proceed, if you have easy access to your installation codes, is to uninstall Ledger 9.0A, and then completely re-install it and its Service Pack. Sorry.

If you e-mail me a backup of your damaged data, we'll take a look on Monday and see whether it can easily be stitched back together.