Okay, tried suggestions. Did a DI check in O/E and in inventory. Both came up clean. The problem is really only in O/E, and it is consistent right across the board for all our users. If any of us go into O/E, click "New" to enter a new order, then, at "Customer" hit the F6 button, we all get the same message: "Critical Error: (1011) insufficient rights to create file in data directory."

Cannot access the column grid at all to try the second suggestion of resetting the column Editor.

Thanks for the continuing suggestions, I know we are going to fix this and make everyone happy. Some of our users are quite dependant on this function to get the right customer. Work around is putting in three letters, then 000 and arrowing down. You would be surprised how some people STILL want their F6 key!

Thanks very much. I will try to be patient!