Hi Bruce,

From your original post, you indicated that things work perfect when a 2nd copy is opened. From this, do you mean that a user may open a second instance of Adagio OE on the same computer, meaning that they have two windows open at the same time on the same data? This is OK to do. I ask because if SmartFinder searches are done while having 2 instances open, this could gives similar results (and problems) as if users were sharing user ID codes.

See if when people have multiple instances of OE open at the same time, whether they are performing SmartFinder searches on the same field (ie customer or item, etc) in both windows. This could potentially be the culprit.