Hi Barb,

When a user accesses the Item Inquiry (with Sales and Costs) function, some temporary data work files are created, and should be deleted by the program when viewing the Item is closed. We have seen that if for some reason these temporary files are not deleted properly (ie a system crash), attempting to use the Item Inquiry will give the 1011 error when it wants to create a temp file and it already exists.

First make sure that nobody is using any Adagio programs. Using Windows Explorer, browse to the data directory. Then look to see if there are any data files starting with ICH followed by 4 numbers and then a letter (such as ICH0002R.dat). If there are any data files like this and nobody is using Adagio, then these files should not be there. In that case, you can try renaming the file extension to something like 'bad' or 'xxx' for each file like this you find. Then try opening IC or OE to see if the problem still persists when using Item Inquiry.

If this works or not, please post back your results.