We are running inventory 8.1C and OE 8.1D

Today I was looking at some parts of our data in inventory, and found something that seems quite odd to me. We have a customer that ordered 8 sheets of material. Extended cost total was $206.49.

3 weeks later (yesterday) the customer returned 1 sheet of the material. We did a credit note up in our usual fashion. Called up the invoice number, then amended the line to show 1 sheet being returned. Extended cost again was $206.49. This seems REALLY wrong to me. The extended cost should have only been 1/8th of the original cost, as only 1 sheet was returned.

We run DI checks each evening, and nothing has been noted as an error. Can you comment?

Thanks so much.

Barb

Hi Barb,

This error was reported to us a short time ago. We will soon be releasing a service pack for Order Entry 8.1D that among other things will fix this problem. The problem is exactly as you explained, that the Extended Cost was not being correctly calculated for Credit Notes when doing partial returns. This started happening in the Nov 2010 release of OrderEntry.

I don't have a specific release date for you, but it is reasonably imminent.

If you need this fix right away, a hot fix is currently available for OE that will address this problem. You can get this through your Adagio consultant. The upcoming service pack will contain the changes in the OE hot fix, plus more.