Client uses Bank Rec 8.1D (111108)

Question. My client reversed a customer receipt in Bank Rec and then was surprised to learn that the customer account is not affected by the reversal. So was I, for that matter. We remedied by creating a Debit Note against the invoice to reinstate the balance owed.

Did we miss something here procedurally or is it possible that a reversed receipt (NSF check or whatever) cannot update the customer account in AR?

IF not, can we add to the wish list?

Thanks in advance,
Carol

Hello Carol:
Did your client look for and post the Receipt batch in AR? It is automatically created when the BR batch (containing the NSF reversal) is posted.

That is what we expected to see. We did look for it and didn't see one. ???

Next time she has one, I've asked her to do it with me logged in so I can see if the procedures are correct.