Client uses Bank Rec 8.1D (111108)

Question. My client reversed a customer receipt in Bank Rec and then was surprised to learn that the customer account is not affected by the reversal. So was I, for that matter. We remedied by creating a Debit Note against the invoice to reinstate the balance owed.

Did we miss something here procedurally or is it possible that a reversed receipt (NSF check or whatever) cannot update the customer account in AR?

IF not, can we add to the wish list?

Thanks in advance,
Carol