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#22370 - 05/19/10 06:00 PM AP Print Additional Forms
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
I tested printing an Additional Form with some test data yesterday and it worked great. Today, when I tried it with our live data, I clicked preview and it only showed the hour glass and never loaded. When I tried printing (without previewing) it pops up saying "Did the additional forms print correctly"? Meanwhile, nothing prints. I can so no and try again but only get the same results. I went back to my test data tonight and tried it again and now it's doing the same thing. Any idea what I'm doing wrong?
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22371 - 05/19/10 06:06 PM Re: AP Print Additional Forms [Re: SusanTennier]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
It's working again on my test data. Seems that it doesn't like when I have pdf creator set as the default additional form printer?
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22373 - 05/19/10 06:24 PM Re: AP Print Additional Forms [Re: SusanTennier]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4322
Loc: Vancouver, BC
Try using Alt+Tab to see is some dialog windows is hidden from view.

PrintBoss would do much netter job.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#22375 - 05/19/10 06:45 PM Re: AP Print Additional Forms [Re: Douglas Dickie]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
It's weird because it's working with my test data now even though I have the default additional form printer set back to pdf creator. If it acts up again, I'll try the alt+tab.

It didn't work today when I had an additional form to print for a cheque that had 280 invoices applied to it. I had to do a gridview report and export to excel then manually select the 280 invoices that applied to this particular cheque which took an extra 2 hours!

frown
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22377 - 05/19/10 08:00 PM Re: AP Print Additional Forms [Re: SusanTennier]
doswalt Offline
Adagio Specialist

Registered: 11/10/06
Posts: 319
Loc: AL
How about creating a report group for vendors that normally need the additional forms. Create a check form that does not do details to use for this report group. Once this is done each time you print do a check run print the checks and additional forms for this report group first with the new no detail spec. Then print all other checks with the standard spec.

unless there is some other reason you want to do manual checks....

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#22391 - 05/20/10 09:42 AM Re: AP Print Additional Forms [Re: doswalt]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
Frustrating.. I tried "additional forms" again today with my live data and AGAIN it's freezing on the Preview screen and prints nothing.
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22392 - 05/20/10 09:46 AM Re: AP Print Additional Forms [Re: SusanTennier]
Douglas Dickie Offline
Adagio God

Registered: 06/02/99
Posts: 4322
Loc: Vancouver, BC
Maybe it's time to look at PrintBoss rather than continuing to bang your head against a solution that's not working.
_________________________
Douglas Dickie
AccSys Solutions Inc
Phone: 1.888.534.4344
ddickie@accsyssolutions.com

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#22393 - 05/20/10 09:50 AM Re: AP Print Additional Forms [Re: Douglas Dickie]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
Which version do I need?
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22394 - 05/20/10 09:54 AM Re: AP Print Additional Forms [Re: SusanTennier]
SusanTennier Offline
Adagio Maestro

Registered: 02/22/08
Posts: 1247
Loc: Ontario, Canada
Anyway, I should be able to print additional forms without the program freezing. frown
_________________________
Susan Tennier
TDL Canada
Trenton, Ontario

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#22395 - 05/20/10 10:03 AM Re: AP Print Additional Forms [Re: SusanTennier]
Softrak Support Offline

Adagio Action Team

Registered: 03/09/99
Posts: 11317
Loc: Vancouver, BC Canada
We're not aware of any problems when printing additional forms and performance or freezing issues. As Doug originally posted, there likely is a hidden dialog (such as a Windows screen asking where to save a PDF file destination).

What happens when you preview - does it work? This uses the same processes as printing, except without the output. If this works, then the issue is with the output method.
_________________________
Regards,
Softrak Tech Support

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