After printing the cheque it says, "do you want to print additional forms" and I click "Yes". Then I click on Preview and it shows 0 of 0 and an hour glass and stays that way forever. I tried Alt-tab and there is nothing hidden behind. The preview window will only allow me to do one thing. Close.

After closing I clicked Print. It immediately responds with "Were the forms printed correctly"? The form however, did not print at all so I click no and repeat the process over and over with different printers and different spec sheets. I've tried alt-tab and every thing else I can think of but no luck. The only way I can get out of this screen is to click yes - the forms printed correctly and clear the advice info.

I've tried changing the options for the additional form to the default printer and to specific printers. It doesn't work either way. I've tried changing the default Additional form for the bank to another form including some of Adagios sample forms that have been unedited by me. I've tried multiple vendors. All are giving me the same result.

I think I know what it might be - it just twigged me.

Edit the Additional Form specification in the designer, and go to the File menu and Specification Options. A default of 55 details per page is set and you might need to change this to a different (smaller?) number to fit your printer driver. You may also need to edit/adjust the section sizes for the advice header, detail and footer.

You could try previewing the form within the designer and to the same printer driver while determining what works.

Any Adagio form won't preview or print any pages if too much information is set to be printed on a single page. For example, if the total height of a page header and footer exceeds the page length.

Another thing to note is that once there is an additional form specification added to Edit Bank on the Specification Tab, there is no way to remove the specification and make it blank again. I can change it to another spec but can't reset the additional form spec back to blank. I'm not sure if that has anything to do with the issue, but

I really would like to print additional forms ASAP.

I tried changing the max details to 50 but it didn't correct the issue. The preview from within the designer works fine for all the different printers that we use.

I figured out that it does work for some vendors but not others... not sure what the difference could be?

Have you tried just printing instead of going thru the preview screen?

Hi Doswalt,

I have tried that. As well as different printers, etc. I will test some more ASAP and post back if I figure it out.

I figured it out!!!!!! In Edit/Vendor there are 3 checkmarks in Advice Print Method (print fax and email). Whoever set up some of the new vendors decided to uncheck these boxes. Many of our vendors still have the boxes checked so they were working fine, but the ones that were unchecked would not preview or print the additional form. FIXED!!! YEAH!!!